Last updated: 13 August 2026
Mint Dental Hygiene Suite (“Mint”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, and your rights in relation to your information.
This policy applies to information collected through our website, online booking system, contact forms, email, and when you receive care from Mint Dental Hygiene Suite.
Mint Dental Hygiene Suite is the data controller responsible for your personal information.
Registered name: Cornwall Dental Hygiene and Therapy Limited.
Address:
1 Chi Kosti Veur, Stret Kosti Veur Woles, Nansledan, Newquay, TR8 4GZ
Email: hello@mint-dental.co.uk
Telephone: 01637 520595
If you have any questions about how we use your information, please contact us using the details above.
Depending on how you interact with us, we may collect the following information.
Information provided through our website
Information provided when booking or receiving treatment
Marketing information
If you choose to receive marketing communications from us, we may collect your name and email address and information about your marketing preferences.
As a dental hygiene practice, we need to process information about your health and oral health in order to provide safe and appropriate care.
Health information is classed as special category personal data under UK data protection law and is subject to additional protection.
We only collect and use health information where it is necessary and appropriate for the purposes of providing healthcare, maintaining accurate clinical records, complying with our legal and professional obligations, or where another lawful condition for processing applies.
We may use your personal information to:
If you contact us through our website, we will use the information you provide to respond to your enquiry.
Our online booking system is provided through Dentally. Information provided when making an online appointment may be processed by Dentally on our behalf and will be used to manage your appointment and provide appropriate care.
Where appropriate, we may also send appointment confirmations and reminders by email or SMS.
We use third-party payment providers, including Stripe and Dojo, to process payments.
Payment information may be processed directly by these providers. We do not need to retain your full payment card details in our own systems where the payment provider processes the transaction on our behalf.
These providers process information in accordance with their own privacy policies and applicable data protection requirements.
We use Microsoft 365/Outlook for business email and communications.
We may use email to communicate with you about appointments, treatment, enquiries, administration and other matters relating to your care.
If you choose to receive marketing communications from us, we may use your name and email address to send information about Mint Dental Hygiene Suite, our services, offers, news and relevant oral health information.
Our marketing emails are managed using MailerLite.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
Withdrawing marketing consent will not affect any processing necessary to provide your healthcare or maintain your clinical records.
We may take clinical photographs where these are necessary for your treatment, clinical records or monitoring your oral health.
We may also take photographs or video for educational, promotional or social media purposes. Where this identifies you, we will obtain the appropriate consent before using the material for these purposes.
You can withdraw consent for future promotional use at any time, although this will not affect material that has already been lawfully published or used before your withdrawal.
We process personal information in accordance with UK data protection law.
Depending on the circumstances, our lawful bases may include:
Contract – where processing is necessary to provide services you have requested or to manage your relationship with us.
Legal obligation – where we are required to process information to comply with the law.
Legitimate interests – where processing is necessary for the legitimate operation and management of our practice and does not override your rights and interests.
Consent – where we have asked for and obtained your consent, for example for certain marketing or promotional activities.
For health and other special category information, we rely on an appropriate additional condition under UK data protection law, including processing necessary for the provision of healthcare and, where appropriate, explicit consent or another applicable legal condition.
We only share information where it is necessary, appropriate and lawful, and we aim to share the minimum information required.
Depending on the circumstances, information may be shared with:
We do not sell your personal information.
We take our duty of confidentiality seriously.
Information about your care will normally only be disclosed with your permission or where there is a lawful basis for doing so.
There may be exceptional circumstances where information must be disclosed without your consent, for example where required by law, court order, or where disclosure is necessary to protect someone from serious harm or to meet safeguarding or public protection responsibilities.
Where possible and appropriate, we will inform you before information is disclosed.
We take appropriate technical, physical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Patient records are maintained securely using our dental practice management system. Access to information is restricted to those who need it for their role, and staff and clinicians are required to maintain confidentiality.
We also take appropriate measures to protect our practice premises, computers, systems and paper records.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
We keep personal information only for as long as necessary and in accordance with our legal, regulatory and professional obligations.
Clinical records are retained in accordance with our practice retention policy and applicable dental record-keeping requirements.
Our current policy is to retain clinical records for 11 years after the date of the last visit, or until the patient reaches the age of 25, whichever is longer.
Some non-clinical information may be deleted earlier where there is no longer a legitimate reason for retaining it.
Depending on the circumstances, you have rights under UK data protection law, including:
To exercise any of these rights, please contact us using the details above.
We will normally respond to requests within the applicable legal timeframe. We may need to verify your identity before providing information.
We provide services to children and young people and may therefore process information about them.
Where appropriate, we may obtain information from and communicate with a parent, guardian or carer. We take additional care when processing children's personal information and only use it for appropriate healthcare, administrative, safeguarding and other lawful purposes.
Some of the third-party services we use may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection, in accordance with applicable UK data protection law.
If the practice ceases trading, we will continue to protect patient information and retain or transfer clinical records in accordance with our legal, regulatory and professional obligations.
Where appropriate, arrangements will be made for the secure transfer or continued management of patient records so that they remain available to patients and relevant healthcare professionals where required.
Our website uses essential cookies to allow the website to function correctly.
The website is provided by DotGo and currently uses essential session cookies called CFID and CFTOKEN. These cookies help maintain and secure your website session and do not collect or store information for analytics or advertising purposes.
We do not currently use Google Analytics, Meta Pixel or other non-essential tracking technologies on our website.
For more information, please see our separate Cookie Policy.
We maintain social media accounts, including Instagram and Facebook.
If you interact with us through social media, the relevant social media platform will process your personal information in accordance with its own privacy policy.
We may also publish photographs or videos from the practice where we have obtained the appropriate consent.
We do not currently make decisions about patients using solely automated processing or profiling that produce legal or similarly significant effects.
If you have a question or concern about how we collect, use or protect your personal information, please contact us first:
Email: hello@mint-dental.co.uk
Telephone: 01637 520595
Address: 1 Chi Kosti Veur, Stret Kosti Veur Woles, Nansledan, Newquay, TR8 4GZ
We will investigate your concern and aim to resolve it promptly.
For general complaints about our services or care, please refer to our separate Complaints Policy, available on our website.
If you remain concerned about how your personal information has been handled, you have the right to complain directly to the Information Commissioner's Office (ICO).
ICO website: https://ico.org.uk/make-a-complaint/
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal requirements or data protection practices.
The latest version will be published on our website with the date it was last updated.
Last updated: 13 August 2026