Mint Dental Hygiene Suite
This policy sets out the procedures for handling complaints at our dental hygiene practice. We are committed to providing high-quality care and services to all our patients. If you have a complaint or concern about the service you have received, please let us know so we can do our best to address the issue promptly and effectively.
Verbal Complaints: If you are unhappy with any aspect of our service, please speak to a member of staff as soon as possible. We will do our utmost to resolve your concerns immediately.
Written Complaints: If you prefer, you may submit your complaint in writing or by email. Please address your letter or email to the Practice Manager, Kimberley Gillespie. Email hello@mintdental.co.uk or call 01637 520595. Details are available at reception and on our website.
We will acknowledge receipt of your complaint within three working days.
A thorough investigation will be undertaken, and you will receive a response within ten working days. If we are unable to meet this timeframe, we will keep you informed of progress.
We will discuss our findings with you and outline any steps taken to address your concerns.
All complaints will be handled with the utmost confidentiality and in accordance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR).
If you are not satisfied with the outcome of your complaint, you may contact the Parliamentary and Health Service Ombudsman (0354 015 4033), Care Quality Commission (03000 616161) or the General Dental Council (020 7167 6000) for further advice.
We really value your feedback as it helps us to improve our services. All complaints are recorded and reviewed regularly to ensure high standards are maintained.